Privacy Policy

Pelletts Guinea Pig Boarding
Last updated: 12th April 2026.

1. Who We Are.
Pelletts Guinea Pig Boarding is responsible for your personal data. If you have any questions about this privacy policy or how we use your data, you can contact us at: 📧 Email: enquiries@pelletts.co.uk

2. What Information We Collect
We may collect and process the following personal data: Your name, Contact details (email address, phone number), Address (if required for bookings), Details about your pets (e.g. pets names, care requirements, medical needs), Any information you provide when contacting us or making a booking.

3. How We Use Your Information
We use your personal data to: Respond to enquiries, Manage bookings and provide our boarding services, Care for your pets safely and appropriately, Communicate with you about your booking and meet any legal or regulatory obligations. We only use your data where we have a lawful basis to do so, such as fulfilling a contract (your booking) or responding to your request.

4. How We Store and Protect Your Data
We take appropriate steps to protect your personal information from unauthorised access, loss, or misuse. However, please note that no method of transmission over the internet is completely secure.

5. How Long We Keep Your Data
We retain your personal data only for as long as necessary to: Provide our services and maintain records for business or legal purposes. When your data is no longer needed, it will be securely deleted.

6. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your data with trusted third parties where necessary to run our business (for example, website hosting or email services), but only where they handle your data securely and in accordance with data protection laws.

7. Cookies
Our website may use cookies to improve your browsing experience and help the site function properly. Cookies are small text files stored on your device. They do not usually identify you personally.You can control or disable cookies through your browser settings.

8. External Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We recommend that you read their privacy policies before providing any personal information.

9. Your Rights
Under UK data protection law, you have the right to: Access the personal data we hold about you, Request correction of inaccurate data, Request deletion of your data, Object to or restrict how we use your data and lodge a complaint with the Information Commissioner’s Office (ICO). To exercise any of these rights, please contact us using the details above.

10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.